complaints | Egypt Oil & Gas

MoPMR Addresses 1,986 Complaints, Reports in April 2024

The Ministry addressed the reasons for and responded to 1,986 complaints and reports, with a completion rate of 90% of the total complaints and reports received in April 2024

MoPMR Resolves 2,063 Complaints During December 2023

The Director of the Unified Governmental Complaints System at the Cabinet Tarek El Rifai has announced that the Ministry of Petroleum and Mineral Resources (MoPMR) has resolved 2,063 of the 2,360 complaints that w ...

PM Reviews MoPMR’s Progress in Resolving Citizens’ Complaints

Prime Minister Mostafa Madbouly has reviewed the achievements of the Ministry of Petroleum and Mineral Resources (MoPMR) in managing and resolving the complaints of citizens during November 2023.

MoP Among Ministries with Highest Response Rate to Citizens’ Complaints

The Cabinet has announced that the Ministry of Petroleum and Mineral Resources (MoP) is among the ministries that had the highest response rates to citizens' complaints in August 2022.

MOP: Public Complaint Resolution System Achieves 99% Success Rate in Handling Citizens’ Complaints

Minister of Petroleum and Mineral Resources Tarek El Molla stated that the public complaint resolution system succeeded in handling 99% of citizens' complaints, exceeding the expected rate of 98%.

PM Handles New Fuel Price Violations

Egypt’s Prime Minister, Mostafa Madbouly is reviewing the complaints received by the unified government complaints system that followed the new prices of petroleum products.

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