M-I SWACO ranks first at the EnergyPoint Research of Independent Customer Satisfaction Ratings & Rankings

The EnergyPoint market research ranked M-I SWACO, a global provider of oilfield fluids and fluids-related systems and services, number one in customer satisfaction in the survey overall. In addition to its top overall rating, the company placed first in numerous regions, both within the U.S. and internationally. Other honors going to M-I SWACO, which is jointly owned by Smith International and Schlumberger, include first-place rankings for offshore, high-pressure high temperature (HPHT) and non-vertical wells, as well as for special applications.

“M-I SWACO has rated well in EnergyPoint Research’s surveys for several years now,” said Doug Sheridan, managing director of EnergyPoint. “Respondents to the survey indicate the company has performed particularly well over the last 24 months, especially on the service side. Contributing to its strong showing are improved ratings for the company’s sales and field personnel, pre-job planning, service and professionalism, and responsiveness to requests for new technologies. The company also enjoyed standout scores for offshore applications, especially in the deepwater.”

Smith International, the top spot in the survey, also rated number one in both directional drilling and in fishing services.

EnergyPoint Research a market research company specialized in measuring and monitoring customer satisfaction in the oil and gas industry. The Oilfield Services
Survey was conducted as part of EnergyPoint Research’s 2008-09 industry-wide Oilfield Products & Services Survey, which was comprised of more than 3,800 in-depth evaluations performed in 2008 and 2009 by domestic and international customers of oilfield suppliers. Respondents from both multinational and independent E&P companies, from all parts of the globe, were represented in the Oilfield Services Survey.

“Results from this survey are some of the most interesting we’ve observed since launching our ratings back in 2003,” said Sheridan. “Not only does the survey cover the period leading up to both commodity prices and corresponding demand for oilfield services reaching all-time highs, it also covers the subsequent and precipitous drop in prices and demand later in 2008 and 2009.” Sheridan added, “To a large extent, the survey measures suppliers’ abilities to manage on behalf of customers in times of cyclicality.”

For the Oilfield Services Survey, providers were evaluated in the areas of total satisfaction, pricing and contact terms, performance and reliability, technology, job quality, safety and environmental, service and professionalism and corporate capabilities, as well as across various service segments and domestic and international regions.


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