The Ministry of Petroleum and Mineral Resources (MoPMR) has announced compensation for citizens whose fuel pumps were damaged due to gasoline that was found to be defective after testing. The decision came after a recent surge in complaints regarding fuel quality. Drivers who reported issues between May 4 and May 10 via the hotline 16528 or the government’s online complaints system will be eligible for compensation up to EGP 2,000 to cover fuel pump replacement costs.

To expedite the process, the Ministry opened an electronic portal (www.shakwa.eg) through the Unified Government Complaints System. Eligible complainants can now upload copies of vehicle ownership documents and the approved fuel pump replacement invoice using their previously registered complaint number.

The MoPMR assures citizens that all submitted documents will be reviewed in accordance with established regulations to ensure fair resolution. The Ministry also expressed gratitude for the public’s cooperation in identifying and addressing these issues, emphasizing the role they play in improving service quality.

The step followed MoPMR’s receipt of 870 complaints during the aforementioned period, mainly from Cairo and Giza, concerning the quality of gasoline. Subsequent testing of 807 fuel samples nationwide revealed that five samples fell below the required standards.